CSAT Report

This report details all metrics related to CSAT surveys:

• CSAT Score;

• Satisfied users: number and % of satisfied users;

• Unsatisfied users: number and % of unsatisfied users;

• Respondents: number of respondents;

• Sent surveys: number of sent surveys.

Filters:

• Journey stages;

• Client;

• Survey name;

• Sent date.

Actions:

• Configurations: this allows for changing the indicators presented on the screen.

Report sections:

• Metrics: by selecting a specific indicator, the other graphs are updated;

• Timeline: shows the evolution of the chosen indicator;

• Client table: details the clients related to a specific indicator.