This report details all metrics related to CSAT surveys:
Satisfied users: number and % of satisfied users;
Unsatisfied users: number and % of unsatisfied users;
Respondents: number of respondents;
Sent surveys: number of sent surveys.
Configurations: this allows for changing the indicators presented on the screen.
Metrics: by selecting a specific indicator, the other graphs are updated;
Timeline: shows the evolution of the chosen indicator;
Client table: details the clients related to a specific indicator.
CSAT Report - Indicators and Filters
CSAT Report - Timeline
CSAT Report - Clients Table