This report details all metrics related to NPS surveys:
Promoters: number and % of promoter users;
Neutral users: number of neutral users;
Detractors: number and % of detractor users;
Respondents: number of respondents;
Sent surveys: number of sent surveys.
Search by client name.
Export: exports the report data based on the filters selected;
Configurations: this allows for changing the indicators presented on the screen.
Metrics: by selecting a specific indicator, the other graphs are updated;
Timeline: shows the evolution of the chosen indicator;
Client table: details the clients related to a specific indicator;
Indicator table: details the respondents of the selected indicator.
NPS Report - Indicators and Filters
NPS Report - Timeline
NPS Report - Clients Table
NPS Report - Respondents