NPS Report

This report details all metrics related to NPS surveys:

• NPS Score;

• Promoters: number and % of promoter users;

• Neutral users: number of neutral users;

• Detractors: number and % of detractor users;

• Respondents: number of respondents;

• Sent surveys: number of sent surveys.

Filters:

• Journey stages;

• Client;

• Survey name;

• Sent date;

• Search by client name.

Actions:

• Export: exports the report data based on the filters selected;

• Configurations: this allows for changing the indicators presented on the screen.

Report sections:

• Metrics: by selecting a specific indicator, the other graphs are updated;

• Timeline: shows the evolution of the chosen indicator;

• Client table: details the clients related to a specific indicator;

• Indicator table: details the respondents of the selected indicator.